Be close to people and show vision: pandemic lessons for luxury
Chief executive of leading Swiss luxury watch brand says COVID-19 prompted a complete reassessment of the business model....
Low cost, high impact: the new ‘Barbarians at the Gate’
Shareholder activism campaigns surged at the end of 2020 and will only intensify in the years to come, even in the traditionally more sedate European market. Here’s one reason why......
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Fuse soft skills and digital for customer centricity on steroids
Technology alone cannot unlock all the answers for understanding customers. Companies must blend soft skills such as empathy, humility and audacity with digital innovation to achieve true customer centricity. ...
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Lessons in leadership and M&A from Dutch investor Jordy Kool
The former CEO of IT company Infotheek Group shares his secrets for successful M&A integration, picking the right bets, and saving time on emails. ...
Phil’s Book Club: Review of The Ride of a Lifetime
Our first discussion group explored Robert Iger’s upbeat memoir of a long and successful career in leadership. ...
Sustainability: attitude will help solve climate crisis
In this case study, Professor Knut Haanaes says we can tackle the environmental emergency — it depends whether you see the glass as half full or half empty. ...
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