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Fuse soft skills and digital for customer centricity on steroids
Technology alone cannot unlock all the answers for understanding customers. Companies must blend soft skills such as empathy, humility and audacity with digital innovation to achieve true customer centricity. ...
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Lessons in leadership and M&A from Dutch investor Jordy Kool
The former CEO of IT company Infotheek Group shares his secrets for successful M&A integration, picking the right bets, and saving time on emails. ...
Phil’s Book Club: Review of The Ride of a Lifetime
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Sustainability: attitude will help solve climate crisis
In this case study, Professor Knut Haanaes says we can tackle the environmental emergency — it depends whether you see the glass as half full or half empty. ...
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